NHN Cloud > User Guide

This guide provides detailed instructions on how to use NHN Cloud.

Sign Up for NHN Cloud

Sign-Up Process

Go to https://nhncloud.com and click Sign Up in the upper-right corner of the screen. The sign-up process is as follows:

Select a Country

NHN Cloud members are classified as Korean members (NHN Cloud) or Japanese members (NHN Cloud Japan) based on the country selected at sign-up. You must agree to the NHN Cloud Terms of Service and Privacy Policy that apply under the laws of the selected country before you can register as a member.

• Korean member (NHN Cloud)

  • A member who selected 'Korea' at sign-up

• Japanese member (NHN Cloud Japan)

  • A member who selected 'Japan' at sign-up

Select Membership Type (Individual/Business)

The information required at sign-up varies depending on the membership type. Business members can only sign up if they selected 'Korea or Japan' as their country at sign-up.

• Individual member
  • An email address capable of receiving mail
  • A mobile phone capable of receiving SMS messages
• Business member
  • An email address capable of receiving mail
  • A mobile phone capable of receiving SMS messages
  • A copy of the business registration certificate (applicable only to business members who selected Korea as their country at sign-up)

Consent to Terms of Use

Agreement	Description	Required
NHN Cloud Terms of Service	- Terms and conditions for using NHN Cloud services. - You can sign up as an NHN Cloud member only if you agree.	O
Privacy Policy	- Terms and conditions for the collection and use of personal information required to use NHN Cloud services. - You can sign up as an NHN Cloud member only if you agree.	O
Age 14 or older	- Terms and conditions for using NHN Cloud services. - You can sign up as an NHN Cloud member only if you agree.	O
Consent to receive promotional information	- Consent to receive information about events, promotions, and service announcements from NHN Cloud. - You can change your consent to receive promotional information in your member information after signing up.	x

Enter Member Information

Information	Description	Required
ID	- An email address capable of receiving email (email verification is required).	O
Password	- Must be at least 8 characters and include letters, numbers, and special characters. - You cannot reuse a previous password. - Passwords are case-sensitive. - Unable to use more than four consecutive letters or numbers (for example, 1111, 1234, abcd, etc.). - Please change your password every 90 days. After 90 days, a password change prompt will be displayed.	O
Membership type	1. Individual - Sign up with simple email verification and mobile phone SMS verification. - Individual members can use a credit card as a payment method. 2. Business - You can sign up as a business member only if you selected Korea or Japan as your country at sign-up. - Additional verification of business registration information is required. You can register a payment method after verification is complete. - The information verified varies depending on the country selected at sign-up.	O
Name	- The username to use in NHN Cloud services.	O
Mobile phone number	- A mobile phone number capable of receiving SMS messages (mobile phone SMS verification is required).	O
Landline	- Managed for faster service support.	X
Address	- An optional field if you selected Korea as your country at sign-up. - Consists of postal code, primary address, and detailed address.	X
Business information	- Required for business members. - The information entered may vary depending on the country selected at sign-up. - Includes company name, business registration number, representative name, business type/industry, address, and landline number. - Must match the information on the business registration certificate.	O

Sign-Up Complete

When sign-up is complete, you are automatically signed in. You can now use the NHN Cloud website and console.

Login Security Settings

You can configure 2-level login settings in Login Security Settings. 'Email verification, mobile phone verification, and Google OTP verification' are supported.

Select Login Security Settings

After signing in, click the login account in the upper-right corner of the website and select Login Security Settings from the dropdown menu that appears. You can check your current login security settings and change them by clicking the Change button.

• 2-level login settings
  • 2-level login not configured: The initial state in which 2-level login security settings are not in use.
  • Sign in after verification by email or mobile phone: Receive a verification code via the email address or mobile phone number in your member information when signing in.
  • Sign in after Google OTP verification: Verify using the Google OTP app when signing in.

How to Configure Sign-In After Google OTP Verification

In the 2-level login settings, select Sign in after Google OTP verification and click the Save button. Complete the OTP verification setup steps in order.

1. Install an OTP verification app.

2. Add your NHN Cloud account to the OTP verification app.

3. Enter the verification code for your NHN Cloud account displayed in the OTP verification app.

4. Enter a name for the OTP device. (Only Korean, English, Japanese, Chinese, spaces, and numbers are allowed / maximum 10 characters)

When OTP verification setup is complete, the registered device appears in the OTP verification device list.

• Registration criteria
  • Up to 5 devices can be registered.
• Deletion criteria
  • If you have two or more OTP verification devices: You can delete an OTP verification device.
  • If you have one OTP verification device: You must add the OTP verification device or change the 2-level login settings to delete the device.

Register a Payment Method

You must register a payment method to use NHN Cloud services. However, if you have been invited to an organization or project as a member, you can use NHN Cloud services without registering a payment method.

To register a payment method, sign in, click the login account in the upper-right corner of the website, and select Payment Method from the dropdown menu that appears. The payment methods available in NHN Cloud are as follows. Note that the available payment methods vary depending on the country selected at sign-up.

• Korea
  • Individual: PAYCO credit card, credit card
  • Business: PAYCO credit card, credit card, bank transfer
• Japan
  • Individual: Credit card
  • Business: Credit card

Management Policy per Payment Method

The verification and management policies for each payment method are as follows.

Country	Membership Type	Payment Method	Verification Method	Information Required	Notes
Korea	Individual	PAYCO credit card	Mobile phone identity verification	Card number, expiration date, first 2 digits of password	A charge of 1,000 KRW is made and then canceled to validate the card.
		Credit card	Mobile phone identity verification	Card number, expiration date, date of birth	Supports personal/named corporate cards.
	Business	PAYCO credit card	Resident registration number or business registration number	Card number, expiration date	A charge of 1,000 KRW is made and then canceled to validate the card.
		Credit card (named)	Mobile phone identity verification	Card number, expiration date, date of birth
		Credit card (unnamed)	Business registration number	Card number, expiration date, first 2 digits of password
		Bank transfer	Authorized certificate authentication	Bank, account number	Personal accounts require a personal authorized certificate. For corporate accounts, the business information on the member/corporate account and the authorized certificate must match.
Japan	Individual	Credit card	Cardholder verification	Card number, expiration date, name, security code	A charge of 2 JPY is made and then canceled to validate the card.
	Business	Credit card	Cardholder verification	Card number, expiration date, name, security code	A charge of 2 JPY is made and then canceled to validate the card.

How to Register a Payment Method

PAYCO Credit Card

Select a Payment Method

1. On the Payment Method screen, click the change payment method button.
2. On the Register Automatic Payment Method screen, select PAYCO Credit Card.

Sign Up for PAYCO

You can use your mobile phone number or email address as your PAYCO ID. Enter the ID and password you want to use to complete sign-up.

Identity Verification and Payment Method Registration

1. Mobile phone identity verification is required when registering a payment method for the first time.
2. After identity verification, enter your payment method information and complete the consent process to finish registration. Depending on the type of payment method, you may be required to enter a payment password.

Pay with PAYCO

Select a payment method and enter your payment password to complete the payment method registration.

Credit Card (Korea)

Select a Payment Method

1. On the Payment Method screen, click the change payment method button.
2. On the Register Automatic Payment Method screen, select Credit Card.

Select a Card Type

• Personal/named corporate card
  • Mobile phone identity verification: Enter your name, gender, date of birth, and mobile phone number to verify your identity.
  • Enter card information: Enter the card number, card expiration date, and date of birth, then register the payment method.
• Unnamed corporate card
  • Business registration number verification: Enter your business registration number.
  • Enter card information: Enter the card number, card expiration date, and the first 2 digits of the password, then register the payment method.

Payment Method Registration Complete

• When the payment method is successfully registered, you can confirm it on the Payment Method screen.

Credit Card (Japan)

Select a Payment Method

• On the Payment Method screen, click the change payment method button.
• On the Register Automatic Payment Method screen, enter your credit card information (card number, expiration date, cardholder name, and security code).

Payment Method Registration Complete

When the payment method is successfully registered, you can confirm it on the Payment Method screen.

Bank Transfer

Select a Payment Method

This payment method is available to business members only.

1. On the Payment Method screen, click the change payment method button.
2. On the Register Automatic Payment Method screen, select Bank Transfer.

Enter Account Information

Enter your account information.

Authorized Certificate Authentication

• For a personal account, select and authenticate with a personal authorized certificate.
• For a corporate account, select and authenticate with an authorized certificate registered under the same business information as the account.

Payment Method Registration Complete

When the payment method is successfully registered, you can confirm it on the Payment Method screen.

Manage Credits

Credits managed in NHN Cloud services are complimentary credits granted for purposes such as service sign-up, rewards, events, and compensation. One credit equals 1 KRW in cash. You can check your credited credits after signing in by clicking the login account in the upper-right corner of the website and selecting Credits from the dropdown menu that appears. Credits are operated under the following policies:

• Credits are non-refundable.
• Credits have an expiration date. They expire after the expiration date, and the expiration period varies depending on the type of credit.
• Credits are provided to members in certain countries who have registered a payment method.
• Only one credit account can be used per mobile phone number or business number. If a member violates NHN Cloud's operational policies, credits may be revoked.
• When NHN Cloud usage charges are incurred, any available credits are automatically applied to reduce the usage charge.
• If NHN Cloud usage charges exceed the available credits, the credits are applied first and the remaining amount is charged as a paid fee.
• Welcome credits can be used to pay for services provided by NHN Cloud.
  • Excluded services: Notification, GPU Instance, Marketplace, and services requiring a separate inquiry.

Withdraw Membership

Apply for Membership Withdrawal

To withdraw your NHN Cloud membership, sign in, click the login account in the upper-right corner of the website, and select Member Information from the dropdown menu that appears. Go to the Member Information screen and click the Withdraw Membership button in the lower-right corner. Review the membership withdrawal notices and click Withdraw Membership. You cannot apply for membership withdrawal if you have active services.

Verify Membership Withdrawal

After applying for membership withdrawal, the following information is reviewed before the withdrawal is processed.
If there are outstanding usage charges, the withdrawal will be processed after automatic payment is made on the billing date (the 8th of each month).

Membership Withdrawal Complete

When membership withdrawal is complete, a withdrawal confirmation is sent to the email address registered at the time of the withdrawal application. All usage information is deleted upon membership withdrawal, and deleted data cannot be restored.